Frequently Asked Questions

Common Frequently Asked Questions

We Are The Experts, So You Don’t Have To Be

We at Vanguard strive to make the experience easy for all of our customers from start to finish.
Below are a handful of common questions and answers to help you out!

Nasty storms wreak havoc with roofs. More than likely, your house is not the only one affected. Most companies inspect a 10 x 10 square foot area on two sides of the roof and look for between 4 and 16 hits by hail, broken seals and missing shingles.

Immediately call a professional to have your roof inspected. Vanguard offers free inspections. Having the professionals at Vanguard, who are specially trained to deal with all types of storm damage, will ultimately speed up the process and help to eliminate any possible further damage caused by potential leaks.

YES! Repair leaks right away to keep damage from escalating. As the homeowner, you are required to make reasonable temporary repairs.

What you see on your roof right now is not the extent of the damage – seals are broken, and after a severe storm, shingles will be much easier to lift in future windstorms. Once the seal is broken around the shingle, it doesn’t seal back correctly because of sediment. Then water gets drawn underneath the shingles and the felt underlayment is not made to shield that much water. Hail storms loosen granules (which protect the shingle from the sun damage), so the shingles can’t absorb heat well. The more severe storms cause visible damage such as torn, broken and missing shingles.

Vanguard always works to code and will pull all relevant permits before jobs. The only part that you need to deal with is the customer sign information. Other than that, Vanguard takes care of all the permits and inspections, leaving you, the homeowner, free to relax.

No. It is more important to find a company that meets your needs. Vanguard uses the same estimating software that insurance companies use, and we make sure that you get quality work. Another company might make the repairs at a lower cost, but also at a lower quality.

Licensed, certified, and insured, but beyond that you want a company that has been in the area for a long time – a trusted name like Vanguard. Most of our business comes from referrals from happy customers. We offer free, no pressure estimates. Our team will ensure you are treated to the best services at reasonable prices.

Vanguard is a top rated company with the BBB and is a Master Elite GAF Certified contractor. Only 2% of roofing contractors in North America are GAF Master Elite, a certificate that must be renewed every year.

Customer Experience Matters

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Reliant on referrals, Vanguard has a reputation for efficiency and quality. The best complement our customers can give is to recommend our services to their friends, family and neighbors.